Teynham & Faversham
Helping you to achieve a happier tomorrow
Creating Your Confidential and Secure Therapy Space
GDPR is an EU regulation that gives you stronger controls over your data and entitles you to be clearly informed on how it is stored and used.
Your Privacy Matters - so here's how I comply to GDPR and ICO
I am registered with Information Commissioners Office (ICO) which means I am required to advise you of what data I collect, and how I intend to store it safely, and under what circumstances I am obliged to share it.
If you chose to email me with an enquiry, the information you provide is sent to a secure, password protected account which can only be accessed by Affinity Counselling. Should you decide to call, the information you leave is again password protected and only accessible to Affinity Counselling.
When we meet for the first time for your assessment session, before your therapy begins I will give you an Agreement document that explains how I keep your confidentiality. By us both signing this it reassures you that I will be complying to new regulations, whilst you are giving your informed consent to having therapy with me and to my holding any personal information necessary for your therapy sessions.
You are entitled to copies of all the information I hold on you, and once you have informed me in writing I have a month to present it to you.
Any personal information you give me will always be password protected and saved onto an external hard drive. Any paper information I keep is locked into a safe filing cabinet. You can discuss any of this more with me in our therapy sessions. All personal information provided will only be kept for the required time stated by my insurers.
Confidentiality is an important aspect of the therapeutic relationship and I adhere to the Data Protection Act (1998) and I am registered. with the ICO, (Data Protection Reg. No: ZA151426). In your first session, we will discuss the legal limits to confidentiality in more detail but these include my obligation to clinical supervision and passing on a Christian name and contact number for you to be notified in a situation where I am unavailable.
Online & Telephone Counselling
If either of these types of therapy better suit your needs or lifestyle, I am happy to offer alternate methods other than face-to-face. If one of these methods suits you, then a few things will need to be in place first: you must have a private and confidential space you can use to talk, as will I. Secondly if you prefer online therapy then I will request that you download the software for Zoom – it is a more secure option than Skype. Payments for non-face-to-face sessions must be paid prior to the session time.
Conduct of Sessions
Sessions will not over – run in the event of late arrival.
I kindly request that clients:
I) Conduct themselves with due respect to all parties attending sessions, and in particular, avoid abusive or otherwise threatening language or behavior;
ii) It is illegal to record the session on any device without prior consent, please do keep phone, tablets and similar devices SWITCHED OFF during sessions;
iii) Commit to the counselling process and its aims throughout the period during which sessions are undertaken; both during and outside session times.
Social Media Policy
My primary concern is your privacy. I do not accept friend requests from current clients on any social networking sites. Adding clients can compromise confidentiality and privacy and may blur the boundaries of our therapeutic relationship. I have a public Facebook page, Twitter and Instagram account which you are however welcome to browse.
If you have questions about my policy, please feel free to ask me in your session so that I can go in to more detail to iron out any concerns you may have. You are responsible for what you choose to write or interact with on any of my social media platforms.